Timepass Support

Experiencing issues on the platform? Get it sorted here.

Most of these questions are applicable to all our products and services. If you don't find the question related your problem, please reach out to us via [email protected] or (+91) 910-802-5480.

Registered Address

Flat 10113, Sobha Silicon Oasis Hosa Road, Electronic City Bangalore Bangalore KA 560100 IN

Office Address

1st Floor, 1213, 22nd Cross Rd, Sector 3, HSR Layout, Bengaluru, Karnataka 560102

General questions

Where can I find my User ID?

Need help to figure out where your User ID is?

Please follow the steps to get it:

• 1. Tap the Settings icon on the home screen (the gear in the upper right corner of the screen)
• 2. From there, you should tap the number in the bottom right corner, corresponding to your current game version. You should now see a notification saying Copied Info To Clipboard.
• 3. Paste the account info into your email to us.

If you have been asked to copy the detailed content information (content hash), you need to tap and hold your finger on the game version for about 5 seconds.

Delete or request a copy of your Data

Please feel free to request a copy of your data or ask to delete the data by contacting us via [email protected]. Once we have all the required info from you, we will start deleting or assembling your data and notify you when it is done.

Usually, it takes up to 2 days to entirely delete your data or up to 30 days to retrieve it and share it with you.

Note: the data removal request is final and irreversible.

Important: Timepass comply with the Children's Online Privacy Protection Act ("COPPA"). It means that players under 13 have their data stored only locally on their devices. In case they or their parents want to remove all data, they can proceed with uninstalling the game.